Overview
This policy explains how billing, cancellation, and refunds work for xRepAI paid plans. It is part of our Terms of Service. In short: you can cancel at any time and keep access through the period you have already paid for, and subscription fees are non-refundable except where the law requires otherwise.
Subscription fees are non-refundable
xRepAI paid plans are billed in advance on a recurring monthly basis. Except where required by applicable law, payments already made are non-refundable, including for partial billing periods, periods during which you did not use the Service, and downgrades made mid-cycle. We do not provide pro-rated refunds for the unused portion of a billing period.
Cancel anytime
You can cancel your subscription at any time. When you cancel:
- Your plan stops renewing, so you will not be charged again.
- You keep access to paid features until the end of the period you have already paid for.
- At the end of that period, your account moves to the Free plan or is closed.
Free plan
The Free plan is offered at no cost and involves no charge or refund. We may change the features or limits of the Free plan over time.
How to cancel
You can cancel from your account’s billing settings. If you cannot access your account or need help, email us at [email protected] before your next renewal date and we will help you cancel. Cancellation takes effect at the end of the current billing period.
Failed payments
If a renewal payment fails, we may retry the charge and may suspend or downgrade paid features until payment is received. Fees owed for a period in which you used the Service remain payable.
Billing errors and duplicate charges
If you believe you were charged in error, for example a duplicate charge or a charge after a timely cancellation, contact us at [email protected] within 60 days of the charge. We will review it and, where a genuine error occurred, correct it, which may include a refund of the affected amount.
Chargebacks
Please contact us before disputing a charge with your bank or card issuer, so we can resolve the issue directly. A chargeback filed without first contacting us may result in suspension of your account while we investigate.
Changes to pricing and this policy
We may change our prices or this policy. We will give reasonable advance notice of a price change that affects your next renewal, and any change to this policy takes effect from the “last updated” date above. Your continued use after a change means you accept it.
Contact
Questions about billing, cancellation, or refunds? Email [email protected].